ESP FAQ

Click on a topic heading from the list below, or scroll down to read through the entire list. If your question is not answered here, please get in touch with us. See our Contact page.

INSTALLATION AND UPDATES
GETTING STARTED
ORGANIZING PROJECTS
SELECTING UNITS, OPTIONS, AND ACCESSORIES
PROJECT BACKUPS, RESTORATION
PRINTING REPORTS
PROJECTS UNDER DEVELOPMENT

Installation and Updates


1a. How can I update my existing version of ESP to the latest build?
Visit the MCTG website at www.mctg.com and click on the "Downloads" link, located at the navigation bar near the top of the page. This will bring you to a page showing all the latest versions / builds of MCTG software, including ESP. Click on the latest version / build of ESP. Project files created with previously installed versions of ESP will not be overwritten as a result of installing a new version.

1b. How do I get help installing ESP?
On each download page, there is a link to a Download / Install Tips page. This steps you through the download process. If you do require further assistance, please visit the Contact Us page.

1c. Why should I register ESP?
Registering ensures that we can get back to you when you contact us. You will also be advised of program updates and new version announcements. Registering ESP is simple, and can be sent a number of ways that each only require a moment of your time. In the Help menu, choose "Register ESP"... and complete the form to register by mail (or FAX), or choose "Register Online" if you are currently connected to the Internet.

1d. How can I purchase a copy of the program on CD?

If you have a CD Burner, you may actually burn your own copy of ESP on to CD, using the disk images. We provide for download. This does not work with the internet install files. If you do not have these capabilities, you can purchase a copy on CD directly from MicroComputer Task Group. Currently the price is $30 to have a copy sent overnight, and $20 to have it shipped via the US Postal Service.

1e. Will my data be overwritten when I install a new version of ESP?
Newer versions of ESP will not overwrite your old data. However, backing up your data regularly is always recommended, particularly before installing any new software.

1f. Can the program be used in a multi-user (network) situation?
Yes, although ESP was not designed with full record locking in mind, it can run over a network with some minor customization. If you are interested in using ESP via a network, please contact us.

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Getting Started


2a. When should I enter my user data?
After you install a new version of ESP, you should enter your user data. This User ID data will appear on all Quote Reports and be the default information for the Quotation Options screen. To change the User ID information, click "User ID for New Projects..." under the Preferences drop-down menu. Enter or edit the proper information and click OK. All projects created after the User ID was changed will have the new information included.

2b. How do I change the summary page to remove the "Company logo here"?
There is a file called "LOGO.BMP" embedded in the Summary Page. ESP ships with this file displaying "Company logo goes here..." To change this to your company logo, you may do one of several things. If you already have your company logo in electronic form, convert it to bitmap (.bmp) format. (There are several programs freely available that can do this, including Paint Shop Pro) Name the file "LOGO.BMP" and copy it to your \ESP2001v26\dwgs sub-directory and overwrite the existing file. If you don't have your company logo in electronic format, you may create one using the Windows Paintbrush program. Save it as "LOGO.BMP" and place it in the previously mentioned directory. You can also contact a local advertising agency or graphics art company and have them create one for you.

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Organizing Projects


3a. How can I save a Project file?
Click the "Save As..." button on the Project Data screen. Enter the New Project ID and the New Project Name. Then click OK. All the records from the opened Project will now be included in the new project.

3b. How do I delete units from a project, or delete entire projects?
To delete a project, select Delete in the Project Controls section of the Project Data screen. To delete a unit from a project, select Delete in the Unit Controls section of the Project Screen. Use the directional buttons to move the projects/units that you want to delete from the left side of the screen to the right side. The single arrow pointing to the right moves the highlighted project/unit to the delete side of the screen. The double arrow pointing right moves all the projects/units to the delete side of the screen. The buttons pointing to the left do the exact opposite. To complete the deletion, click OK.

3c. Does ESP have project synchronization capabilities, so that I can coordinateprojects between multiple computers (i.e. over networks, or between a desktop and a laptop)
The current version does not have project sysnchronization. This feature is under consideration for a future version.

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Selecting Units, Options, and Accessories


4a. When entering data in the Equipment Selection dialog, I get the message "No units meet these design conditions. Revise one or more parameters or tolerances..." What does this mean?
This message appears when you ask the program to select a unit that is not available, based on your search tolerances. The most common cause is selecting single-phase equipment voltages and looking for larger size equipment. Another reason could be selecting "Options that Affect Equipment Performance" (in the Selections button) that are not available in the size that you are selecting. You may also get this message if you set your search tolerances too tight, or if the external static pressure is too high or too low for your application. Slightly change your search conditions and run the selection again.

4b. Why are selected options and accessories unselected when I change the model selected?
All the options and accessories are unselected when you select a different model. This is done because the options and accessories previously selected may not be offered with the new model. When this occurs, a dialogue box will appear, notifying you and reminding you to re-calculate performance for the new unit.

4c. How do I price equipment so that it will appear on the reports?
In the units grid on the main screen, there is a Price Ea. column. Enter the system price, and be sure to enter the quantity in the Qty. column. The quotation reports will then display the proper pricing for the system.

The Millennium units offer a new pricing feature now available for evaluation. To access the Millennium Pricing menu, simply right mouse click on the blank area to the left of the Close button on the main screen. Choose "Price units in open project (MI units)." The program will price the selected Millennium units with all their options and accessories based on NIN-CURRENT MLP pricing. A sample BOM or Order report may also be previewed and printed for the project from the same menu. We welcome any comments or suggestions you may have for this new feature. Send them via our Contact Us page!

4d. I would like to enter some outside air into the calculations for my unit but I do not want to enter mixed air. How do I only enter outside air?
First of all, do not check mixed air. In the cooling mixed air section of the performance screen, enter the desired amount of outside air in the CFM box under the outdoor air column. This is the only box that allows you to enter a value if the mixed air checkbox is not checked. The amount of outside air entered will appear on all reports as Outside Air in the Supply Air Blower Performance section of the report.

4e. I would like to change the order my units were entered into a project. How do I reorder them?
Units are automatically assigned a sequence number starting with "001" in increments of 1. If you have deleted one or more units, or would like to re-arrange them for reporting, you can reassign unit sequence numbers manually or use the Re-sequence feature. If you have one unit you want to move to the end of the project, simply assign a higher sequence number than the last sequence number. To invoke the Re-sequence feature, simply right mouse click on the "Seq" header of the units grid, and the units will be displayed in the new order.

4f. I entered a very long description for a User Defined Field Installed Accessory on one of the model screens, and this description is not showing up on any report except the Quote Report. Why?
Every User Defined Field Installed Accessory Field can accept a description of up to 254 characters, however, a maximum of 125 characters is recommended. The 254 characters will appear only on the Quote Reports and only 125 characters will appear on all other reports.

4g. I entered different User Defined Field Installled Accessories on two of the same types of units. The schedule report lists only one of the accessories. Why?
When multiple User Defined Field Installed Accessories are specified for multiple units that appear on the same Schedule Report, the report lists only the User Defined Field Supplied Accessory for the unit with the highest sequence number. We are currently considering ways to improve the Schedule Report to list all User Defined Field Installed Accessories. Currently, the Quotation reports list all User Defined Field Installed Accessories for each unit.

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Project Backups & Restoration


5a. How do I backup my Projects?
Close the Project Data screen. Choose Backup... from the File drop-down menu. Select your Backup directory location or accept the default a:\projects.zip backup file and click Start.

To restore the projects, choose Restore... from the File drop-down menu. Select the file you want to restore, or accept the default a:\projects.zip file and click Start.

5b. How do I copy a Project to a floppy disk or another folder on a hard drive?
Caution: Be sure your ESP Projects (Jobs) Directory is backed up before proceeding. Click Copy… on the Project Data screen. From the "Copy Open Project to Projects in Target" tab, click Select Directory… and choose the drive and directory where the opened project will be copied to. Choose "Append to Jobs/Units Files" and click OK. If the target directory (or diskette) already has existing jobs/units files on it this will ADD records from the opened project to the target directory. If the target directory (or diskette) does not have any jobs/units files on it, follow the instructions to create them and then click OK to copy the opened project to the target directory. You may also choose "Overwrite Jobs/Units Files" in order to REPLACE the records in the target directory with the opened project records.

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Printing Reports


6a. Can ESP reports be output in an electronic format that can be emailed?
If you have the full Adobe Acrobat program (which includes the Acrobat Writer / Distiller), then you can print to PDF files with ESP2001v2.6. The only drawback is that the process is merely semi-automatic - you have to set the Acrobat Distiller as your printer, and provide file names for each report to be printed. Currently, this works most conveniently with the quotation report, as this is just a single page report, and would prompt you for a filename only once. In the upcoming version 2.7 of ESP, we are adding a fully automated report option to output ESP reports to the Acrobat Writer / Distiller in PDF file format.

6b. Some of the units I have selected are not showing up in my quotations report.
The quotation reports include only those units for which performance has been calculated appear in quotation reports. You need to re-select units for which the performance has not been calculated, and check to make sure that performance has been calculated for all units in the project.

6c. My quotations reports are not showing the user id information I entered.

To get to where you need to change that information, first close the project. Next, click the Tools menu, and choose Options. There is a User ID tab, and that's where you enter your user id. Any new project created after fixing that will have the new user id, but it does not go through and change previous reports.

6d. How do I change the summary page to remove the "Company logo here"?
There is a file called "LOGO.BMP" embedded in the Summary Page. ESP ships with this file displaying "Company logo goes here..." To change this to your company logo, you may do one of several things. If you already have your company logo in electronic form, convert it to bitmap (.bmp) format. (There are several programs freely available that can do this, including Paint Shop Pro) Name the file "LOGO.BMP" and copy it to your \ESP2001v26\dwgs sub-directory and overwrite the existing file. If you don't have your company logo in electronic format, you may create one using the Windows Paintbrush program. Save it as "LOGO.BMP" and place it in the previously mentioned directory. You can also contact a local advertising agency or graphics art company and have them create one for you.

6e. Are there plans to improve the quality of the product drawings in the submittal reports, so that there are fewer chances for reader error?
The entire set of product drawings is currently undergoing a significant image enhancement to provide consistent, higher quality reports that will withstand the quality degredation associated with faxing and low resolution printing. The improved submittal report drawings will be part of a future release.

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Projects Under Development


Product additions and new program features are under development and are planned for implementation in upcoming versions of ESP.

E-mailing Reports Option - The option to output reports to the Adobe Acrobat Writer / Distiller in PDF file format will be fully automated with an optional link to your Microsoft Outlook email address book.

Submittal Product Drawings - The entire set of product drawings is currently undergoing a significant image enhancement to provide consistent, higher quality reports that will withstand the quality degradation associated with faxing and low- resolution printing.

Sales Tracking - The ability to track the status your projects and follow sales results and trends. An optional Customer Quote Alarm will remind you to send a customer a quote or alert you after a period of time if you have not heard anything back from the customer. An option to export sales tracking reports to Excel format will provide for the consolidation of sales tracking data for multiple users in an office, branch, region, etc.

Order Pricing - The ability to maintain user customizable MLP pricing database, beginning with Millennium units pricing, followed by pricing for residential units and other commercial products. Includes an option to export Pricing database to Excel spreadsheet.

Orders Report - The ability to generate line item orders using pricing database, beginning with Millennium units pricing, followed by pricing for residential units and other commercial products. Includes an option to export orders to Excel spreadsheet.

Bill of Material Report - The ability to generate a Bill of Material for each unit in a project, beginning with Millennium units pricing, followed by pricing for residential units and other commercial products.

Residential Units - The ability to select and determine residential units performance will be provided. At present, the RSVP program can be used to select viable system combinations.

Job Specifications - The option to add and edit job specifications in Word document format and generate associated job specifications reports.

User Interface - An alternate user interface similar to Microsoft Outlook will be offered. This new interface will enable you to designate up to nine different project "groups" where projects can be saved. You will be able to copied or moved units with project of entire projects from group to group to another with relative ease. Project synchronization at the unit level will be included.

Roof Curb Weights - Curb weights will be added to roof curb drawings and submittal reports.

Center of Gravity Report - The addition of the Center of Gravity report to the Submittal Reports.

50 Hz Selections - The ability to selected all available 50Hz commercial and residential units.